Privacy Policy for Lightstream Presents

Last Updated: February 21, 2026

At Lightstream Presents, we are committed to protecting the privacy and security of our guests' information. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, attend our events, or interact with us in other ways. It also details your rights under GDPR and CCPA.

1. Information We Collect

We may collect the following types of personal information:

Personal Information: Including your first and last name, email address, phone number, and full address. This information is collected to process ticket purchases, send order notifications, and provide pre-show reminders.

Mobile Numbers for SMS Notifications: If you order food at one of our venues or opt into messaging, we may collect your mobile number to send SMS notifications when your order is ready or for related service communications. This number is used solely for its stated purpose and is not used for marketing without your consent. For more info, please review our (*1) SMS Terms of Service below.

Website Usage Data: We may collect information about your visits to our website, such as your IP address, browser type, and browsing behavior, to improve our website and enhance your experience.

2. Legal Basis for Processing (GDPR)

We process personal data based on:

Legitimate Interests: To fulfill ticket orders, provide order notifications, and send service-related SMS updates.

Consent: You consent to our use of cookies for analytics and retargeting by using our website. For SMS marketing, we collect consent at the time of opt-in, with the option to opt in or out.

3. How We Use Your Information

We use the information collected to:

  • Process ticket purchases, reservations, and orders

  • Communicate with you about upcoming events, promotions, and updates (if you’ve opted in)

  • Send SMS notifications related to orders or services

  • Improve our website and customize your browsing experience

  • Respond to your inquiries and provide customer support

4. Sharing and Disclosure of Information

We respect your privacy and do not sell or rent your personal information, except as described here:

Service Providers: We share information with trusted service providers (e.g., ticketing platforms, POS providers, marketing platforms) who assist us in operations. These providers are bound by confidentiality and data protection obligations.

Legal Requirements: We may disclose your information when required by law or to protect the rights, safety, or property of Lightstream Presents, our customers, or others.

5. Your Rights under GDPR

If you are an EU resident, you have the right to:

  • Access, Rectify, or Delete Your Data: Contact us at info@lightstreampresents.com

  • Restrict Processing: Request limits on how your data is used

  • Object to Marketing: Opt out of retargeting or marketing communications

6. Your Rights under CCPA/CPRA

If you are a California resident, you have the right to:

  • Know and Access Your Data: Request details about the data we have collected

  • Request Deletion: Ask us to delete your personal information

  • Opt Out of Data Sharing for Advertising: We do not sell your data, but you may request limits on ad data use

  • Non-Discrimination: We will not treat you unfairly for exercising your privacy rights

To submit a request, email: info@lightstreampresents.com

7. Data Retention and Deletion

We retain personal data only as long as reasonably necessary for business and legal purposes, generally up to five (5) years unless a longer period is required by law. When no longer needed, we securely delete or anonymize your information.

8. International Data Transfers

Lightstream Presents primarily operates in the United States. If data is transferred internationally, we take appropriate safeguards consistent with applicable law.

9. Advertising and Analytics

We may use tools such as:

  • Google Analytics

  • Meta (Facebook/Instagram) Ads

  • Google Ads

  • Other marketing and analytics platforms

These tools help us analyze website traffic and improve marketing performance. Users are notified of cookie usage via our website banner.

You can opt out of certain tracking by adjusting your browser settings or emailing us.

10. Opt-Out and Consent

You may opt out of marketing communications at any time by:

  • Unsubscribing via the link in our emails

  • Emailing: info@lightstreampresents.com

  • SMS Opt-Out: Reply STOP to any message

11. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Lightstream Presents
1501 E. New Hope Dr.
Cedar Park, TX 78641
info@lightstreampresents.com
(512) 986-7411

Additional

(*1) SMS Terms of Service

By opting into SMS from a web form or other medium, you agree to receive SMS messages from Lightstream Presents. This may include service notifications (such as order readiness) and, where you have consented, promotional messages.

  • Message frequency varies

  • Message and data rates may apply

  • Message HELP for help

  • Reply STOP to any message to opt out

  • See our privacy policy at https://lightstreampresents.com/privacy-policy